Wilson Antenna is well known for the support it offers to both the dealers and the consumers of its products. Wilson is one of the few companies that offers extensive technical support with a toll free number to aid in solving any customer problems. Now, this support moves onto the internet.


Dispelling Myths &Rumors
We receive calls from customers concerning "news items" that are, more often than not, just plain myths and rumors. They may have obtained this information from partly heard conversations either over the radio or posted on news groups. The two most often brought to our attention are listed below.

1. NO - The Wilson antennas are not made in China, Japan, or Taiwan.
When Barjan Products LLC., purchased Wilson Antenna in August of 1999, we saw no reason the change the way the antenna was manufactured. For 6 months, Barjan sent a staff of management, supervisors and production line workers to Wilson to learn the correct way to manufactor antennas. In December of 1999, we moved the complete factory to E. Moline, Illinois - lock, stock and barrel! We moved all the manufacturing equipment to the new location and continue to manufacture the complete line of Wilson products from this new location. You are invited to come see for yourself anytime and take a tour of the facility. Maintaining the quality of the antenna and its production is still the #1 theme at Wilson Antenna.

2. NO - The Wilson antennas are not oil filled.
While oil does cool a signal, it should only be used for "Dummy Load" applications. With a small amount of oil in a small confined space, it tends to heat up quickly and dissipate slowly. This means that if you are running high power, after a short time the oil in the load is heated, with no means of getting rid of the heat buildup. The heated oil becomes hotter with each high powered transmission. Consequently, with no method of cooling, the heated oil continues to expand, then "oozes" or is forced out by creating cracks or separations in the plastic covering. That is why you see the oil filled antennas leaking, and soon has no oil left, thereby making their "oil filled" antenna just another antenna.

3. The Silver Load FGT fiberglass antennas are NOT more powerful than the Trucker Series.
Even though the FGT series is the most powerful fiberglass antenna available, the differences between the two are noticeable. The fiberglass is wound around a 3/8" solid stick of fiberglass, while the Trucker is wound around air. The diameter of wire for the fiberglass is 18 ga while the Trucker 's wire is 10 ga. The fiberglass antenna's will withstand, depending on size, up to 1000 watts while the Trucker series will handle 3500-5000 watts (depending on model).

If you do not find the solutions to your problems with the above sites, you may call our toll free number - 1-800-541-6116, Monday through Friday. Check your time zone below for the available hours of assistance from your local time zone.

Eastern Time	Central Time	Mountain Time	Pacific Time
9:00 AM - 8:00 PM	8:00 AM - 7:00 PM	7:00 AM - 6:00 PM	6:00 AM - 5:00 PM

Please Note: Wilson Antenna is closed Saturday, Sunday, and holidays.
If you would to like contact Wilson by telephone, please remember the time difference, as Wilson Antenna is located in the Central Time Zone.


If you need additional assistance, please have the following information available before calling:

General Information:

1. Which antenna are you using?


2. What is the problem you are experiencing?


3. On what type of vehicle is the antenna mounted?


4. Where on the vehicle is the antenna mounted?


5. What is the SWR on CH 1, 20, & 40?


6. Have you trimmed the antenna whip? How much?


7. Type of radio: straight 40 channels or expanded channels.


8. Are you using extra power?    How much?    Amplifier brand?

If you have a Trucker 2000, SW 2000, 5000, or Fiberglass, please also have available the following:

1. Do you have a single or dual antenna?


2. If a single, is it mounted on the driver or passenger side?


3. If dual's are used, what is the distance between the antennas?


4. If Trucker, is the bottom of the loading coil above the roof of the cab?


5. If Fiberglass, how much of the antenna is above the roof of the cab?


6. What type of coax cable are you using.


7. How long is the coax cable? If Co-phased, how long is each side?


8. If Co-phased, is it a "Y" or "T" harness?


9. How far away from the stacks is the antenna.